Shipping policy
Shipping Policy for Urbankartonline.com
Last Updated: January 2026
Welcome to Urbankartonline.com! We’re committed to delivering your orders as quickly and reliably as possible. Please read our shipping policy carefully to understand how and when your products will arrive.
1. Order Processing Time
- Processing Time: All orders are processed within 2–4 business days (excluding weekends and holidays).
- Order confirmation: Once your order is placed, you’ll receive a confirmation email with your order details.
- Orders are not shipped or delivered on weekends or holidays.
Note: Processing time may vary during peak seasons (e.g., holidays, sales events).
2. Shipping Methods & Delivery Time
We work with multiple reliable international and local shipping partners to deliver your items safely.
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping | 12–25 business days |
| Expedited Shipping | 6–12 business days* |
*Expedited options may be available at checkout depending on your location and item.
- Delivery times may vary depending on your location, destination customs processing, and product availability.
- International orders may require longer delivery times due to customs clearance.
3. Shipping Costs
Shipping fees are calculated at checkout based on:
- Your delivery address
- Package weight & size
- Shipping method chosen
Occasionally, we may offer free or discounted shipping promotions — keep an eye out for those!
4. Order Tracking
- Once your order ships, you’ll receive a tracking number via email.
- You can use this tracking number to monitor the delivery status online.
- Please allow 24–48 hours for tracking information to update after the order has shipped.
5. Customs, Duties & Taxes
- International customers may be responsible for customs duties, import taxes, or fees imposed by their country.
- Urbankartonline.com is not responsible for these charges. Contact your local customs office for more details.
6. Lost & Delayed Shipments
- If your tracking shows your order is lost or hasn’t moved for an extended period, please contact our support team at kumaramitgupta45@gmail.com
- We’ll work with the shipping provider to locate your package or provide a suitable solution.
7. Address Issues
- Please ensure your shipping address is accurate at checkout.
- We are not responsible for delays or delivery issues resulting from incorrect or incomplete addresses.
- If you need to correct your address after placing an order, contact us immediately — we’ll try to help if the order hasn’t shipped yet.
8. Contact Us
If you have any questions regarding your shipment, don’t hesitate to reach out:
Email: kumaramitgupta45@gmail.com
Response Time: Within 24–48 hours on business days
Thank you for shopping at Urbankartonline.com! We appreciate your business and strive to make every delivery smooth and satisfying.